Auto Scoot Exports: Scooter Restoration Process

In June 2007, Sameer P. Pareek (Sam), Managing Director of Auto Scoot Exports (Auto Scoot), a Vintage scooters restoration company, was reviewing the company’s monthly production status report. Auto Scoot was in the process of getting ISO 9000 certification and the date for the visit of the ISO certification auditor was fast approaching. A detailed view of the whole restoration process was to be developed before the visit. He glanced at the joining letter of S. Kush (Kush), whom he had hired as Manager, Technical...